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| Shipping & Returns |
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The Gen: Eric Store will ship orders as soon as they are ready and payment has
received & cleared. If you order multiple items shipping will not take place
until all items are available to be shipped.
At checkout, customers have the choice between the United States Postal Service,
UPS or Fedex for shipping.
Orders made with an invalid e-mail address will be cancelled. Orders made with
a credit / debit card that are not registered to the invoice address will be
questioned and may be cancelled. Orders we feel to be suspicious will be questioned
and may be cancelled. Fraudulent orders are always reported to the appropriate
authorities.
The above measures are to protect ourselves and our customers against Internet
fraud.
Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit.
Should a product arrive damaged please contact us immediately. After 48 hours,
from receipt, all orders will be deemed accepted and un-damaged.
Undelivered / Missing Goods
If after 7 days (US) or 30 days (Overseas) from the date your order was dispatched
your good(s) are still undelivered please follow the following procedure: Firstly,
contact your local sorting office for the carrier you have chosen. In 90% of
cases an attempt has been made to deliver the good(s). If no one was present
to sign for the delivery they will have been returned to the postal office where
they are stored for a period of time. If after this period of time the good(s)
have still not been collected they will be either destroyed or returned to us
at their discretion (returned post can take up to 5 weeks). If the good(s) are
not at your local sorting office please contact us to inform that your good(s)
have not arrived. Please also include reference to your order number and the
date that the good(s) were ordered.
Faulty Goods
If in the unlikely event you receive a faulty product, please return it for either
a full refund or replacement (stock permitting). Refunds are issued within 28
working days from the date the goods are returned. Replacements are dispatched
within 2 working days. Please enclose your order number, your address & your
reason for returning the goods. If after the good(s) being checked by ourselves
are found to not be faulty they will be returned to you and a charge will be
levied of not more than $10.00 to you. Faulty goods must also be returned in
the same aesthetical condition that they were supplied. If any returned good(s)
are aesthetically damaged they will be returned to you and a charge will be levied
of not more than $10.00.
Unwanted Goods
You may cancel your order within 48 hours of submission. The 48 hours begins
from the date you receive your order. To be entitled to cancel the order the
item must be un-used and in a re-saleable condition i.e. all packing, accessories
etc. and must be returned at your expense. The cost of any loss of product during
transit is your responsibility. All monies entitled to be refunded will be credited
once the item(s) has been received by ourselves - less the initial cost of shipping
incurred by ourselves plus a 10% restocking fee. Refunds are issued within 28
days from the date the goods are returned. Please be aware we do NOT operate
any try before you buy policy.
Incorrectly Supplied Goods
Goods incorrectly supplied by us can be returned to us and exchanged for the
correct goods (stock permitting). If any good(s) are returned damaged they will
be returned to you.
Good(s) returned to us by the United States Postal Service, UPS or Fedex
If after a period of time good(s) are returned to us by the carrier as either
undelivered, uncollected, unknown address, refused or for any other similar reason
they will be stored by us for a maximum of 90 days. For each completed week that
passes a storage cost of $1.00 will apply. Once the storage cost exceeds the
value paid for the goods or after 90 days have elapsed (whichever is sooner)
the good/s will be restocked. If within this 90-day period or before the storage
cost has equaled the value of the goods you wish for the order to be resent all
fees must first be paid. A fixed charge of $2.00 for re-postage of the good(s)
will also apply for good(s) over $5 in value. Good(s) under $5.00 in value bear
a charge of $1.00 for reposting.
Refund Policy
Refunds will be given at the discretion of the Company Management. |
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